A new video training program from Warschaw Learning Institute
meant to help medical and dental staff improve their telephone
skills. The program contains a CD that describes multiple
elements of professional telephone use in the health field, a
customizable telephone procedure manual and training booklets.
Topics covered include telephone etiquette, how to handle irate
and talkative callers and scheduling appointments. To view a
demonstration, prices or place orders, go to
http://www.warschawlearninginstitute.com
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