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When a customer only sends you half of their payment do I mean
they're sending you half of the total payment? No, I mean
something different. Half of a payment is the full payment
itself, and the other half is the Item Number of the auction.
When you're selling on eBay the Item Number is just as important
as the actual payment itself, sometimes even more. When you
receive the payment you need to be able to locate the item that
this person is sending the payment for. If you don't have the
item number, you'll be looking a long time, especially if you
have hundreds of items posted.
So when you're sending out your Winning Bidder Notification,
make sure that you make it very clear that the person sends the
Item Number with payment. I even go as far as to tell them, just
to send the payment and write the item number down on the check.
It's not really needed for them to send all the printouts of the
auction with their payment. I guess it's ok to send the
paperwork but what happens if the money order is separated from
that paperwork?
Then you're stuck looking for the paperwork, not a fun
situation. With each and every transaction, impress upon your
customer to write the item number down on their check or money
order.
So why wouldn't you ask them to send their email address too?
The reason I don't tell you to do this is because alot of people
will have their email address they used to register with eBay
and use a different email address to communicate with you. Which
can be very frustrating. Why? Because you get access to only
their eBay email address, and if you do a search with the email
they're using, you won't find the auction.
Be sure to tell your customers to always include the Item Number
of the auction with their payment. It will save you a lot of
headaches.
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