On The Job: Communications

On the job training continues to be a big issue for most companies. Inter office relationships depend on communication to provide information where needed. Without enough communication people are left hanging on their personal assumptions. Too much communication can leave people rolling in their own excess verbage.

Contemporary communications standards indicate the importance of telling people three times what you want them to know. First time you tell them what you are going to tell them. Second you tell them. Third you confirm what you told them.

In an inner office communication this could easily look something like this:

1. Memo: Please come to an inner office meeting at 8 AM Thursday for a discussion on improving Inner Office Communications. Please, have any specific questions or ideas typed in program format for discussion.

2. Meeting outline:

a. Welcome and introduction to special speaker
b. Speaker discourse on communications in office
c. Convo and Questions on any issues
d. Brainstorm solutions
e. Solution discussions

3. Memo: Confirm solutions to communications issues. Thank everyone for attending meeting.

Inner office communications determines whether or not the work gets done, how well it gets done, and who does it. If communication is inadequate or non-existent, jobs suffer, clients become unhappy, and businesses fail.

Offices with great communications skills require fewer people to accomplish the same tasks, are far more efficient, and provide exemplary customer service because there is no lag in communicating needs. This simple difference results in better profit margins, higher quality product, and speedier service. Ultimately, communication determines the success or failure of any business.

Copyright © 2005 – Jan Verhoeff

Business Consultant, Jan Verhoeff, concentrates on improving communications, increasing the bottom line, and building better business/client relationships. Your bottom line depends on good communications, for assistance with this matter, you can contact Jan at eBiz Brand Performance.