Articles about customer service. |
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The Secret To Customer Loyalty Building Ashley Lichty There's no reason in the world why a customer who has used your product once shouldn't use it again and again. No reason why they shouldn't be a l (read
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Business owners: use GPS vehicle tracking systems to improve
customer service and bring your business into the Information
Age.The Information Age allows us to read breaking news, review
up-to-the-mi (read
entire article)
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When I worked in guest services at The Ritz Carlton, I noticed some employees had a tendency to overuse guests' names. Unfortunately, after a certain point, it worked in reverse. (Especially in conv (read
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Recently, a business associate, Mike, mentioned that he was
doing a show at a local university and stopped by the
faculty dining hall to get lunch. He said that, while waiting
on line, the service wa (read
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Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, “Stupid customers! They just don’t understand (read
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Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis, Kingsley & C (read
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Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized b (read
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You’ve been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can’t because you have no time and you’re left spent at the end of every d (read
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1. It’s all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to a (read
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So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 differen (read
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Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this busine (read
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Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him (read
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Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day (read
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Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one (read
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Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.Th (read
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There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between (read
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If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to comple (read
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The window cleaning business is a "service" business, but yet most window cleaners have forgotten about the service part of it. And since most window washers don't implement top notch customer servi (read
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Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? How do you prov (read
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“Every company’s greatest assets are its customers,
because without customers there is no company,”
--Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and d (read
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Viewed: 28 Times
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Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn’t that a little like closing the barn door after (read
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During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. Ho (read
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When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that resu (read
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Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online p (read
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You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like o (read
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In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your invest (read
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Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that (read
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Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the perennial example of the benefits t (read
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A free car wash is a great tool to win happy customers and influence new business. It is also a guarantee to customers that if they are not 100% satisfied they will get a free car wash. No questions (read
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